We hope that you are happy with your purchase, however if you wish to return or exchange item/s from your order we will happily assist in providing you with a credit, exchange or refund*.
*Please ensure your return meets the following conditions:
Returns must be received by itty bitty accessories within 14 days of purchase.
Goods must be in their original condition with tags attached.
The item is not worn, washed, used, soiled or damaged by you
The item is not a piece of jewellery, hosiery or swimwear. itty bitty accessories cannot offer exchanges on those products for hygiene reasons.
No refund for change of mind on sale items, exchange only.
Then simply notify us of the return and await for us to send you a return form to fill and send back along with the items to our specified return address.
(If you are still unsure whether you are eligible for an exchange, please email customer service)
Please note that your return postage will not be reimbursed, however itty bitty accessories will send the replacement items to you free of charge. Please note that it is your responsibility to select a postage option with tracking for your return as we cannot take responsibility for parcels that do not arrive to us.
DAMAGED OR FAULTY GOODS
Itty bitty accessories, subject to proof of purchase, is happy to provide an exchange, account credit or refund on any product purchased directly from our own store with a genuine manufacturing fault, being unfit for the product intended purpose, significantly different from what was shown to you.
Refunds are to be processed using the original tender type.
Eftpos refunds must be processed against the original card. Customer name address and contact number must be provided for all refunds.
If you believe you have received a faulty item please contact the Online Customer Service team at firstname.lastname@example.org. We will arrange for this to be returned to us for assessment and if deemed to be a fault in the manufacture of the garment we will offer you a replacement or credit.
If the item is assessed and is not deemed to be a fault in the manufacture of the garment, we will return the item/s to you.
GOODS RECEIVED IN ERROR
If you believe you have received an item that differs to what you ordered please contact the Online Customer Service team email email@example.com. We will arrange for this to be returned to us and for the correct item/s to be sent.